Middle Ground — Support
Need a hand? Email [email protected] and we'll get back to you.
When you write in, it helps to include your iOS version, your device, and what you were doing when it went wrong.
Common questions
How do I connect with someone?
When you set up Middle Ground you either invite someone or join with a code.
- If you invited: you'll see a 6-character code on the final setup screen, and again in
Profile → Invite until someone joins. Share it however you like.
- If you're joining: choose I have a code during setup and type the code you were given.
Codes ignore spaces, dashes, and capitalisation.
Codes avoid look-alike characters (no O/0, no I/1/L), so they're safe to read aloud.
I can't send a request
Requests need someone to send them to. Until a second person joins your group, the compose screen will say so. Share your invite code from Profile → Invite.
My partner isn't getting notifications
Check that notifications are enabled in Profile → Push Notifications, and in iOS Settings → Notifications → Middle Ground. Notifications are best-effort and can be delayed — the request itself always appears in the app.
Can I respond to a request I sent?
No, by design. The person you sent it to decides. If you sent something by mistake, open it and choose Cancel request.
What do the response types mean?
- Accept — you're in.
- Decline — not this time.
- Negotiate — you're open to it, but let's talk.
- Counter — reply with a specific alternative.
- Reschedule — same idea, different time.
- Save — keep it for later.
How do streaks and XP work?
You earn XP whenever you respond to a request, and your streak grows on each day you respond. Responding twice in one day still counts as one day. Progress is stored on your device.
How do I delete my account?
Profile → Delete Account, then confirm. This is permanent: your account, your progress, and your requests are removed. See the Privacy Policy for exactly what's erased.
Where's my data stored?
On Google Firebase, and readable only by you and the person you paired with — enforced on the server, not just in the app. Your XP and streak never leave your device. Full detail is in the Privacy Policy.
Reporting a security issue
Please email [email protected] with "Security" in the subject rather than filing it publicly. We'll acknowledge and work with you on a fix.